📖 Introduction: Upload log files to Onlime support
Sometimes, as part of troubleshooting, our support team may ask you to upload log files from your computer. This guide shows how to upload logs from both the new and the classic Onlime app.
Guide: Upload log files to Onlime
Upload logs from the new Onlime app (2026)
To upload log files from the new Onlime app on your computer:
Open Onlime on your computer.
Go to Settings – click the profile icon at the bottom left.
Select Advanced.
Click Upload log files.
The log files are automatically sent to our support team for analysis.
✅ Once the upload is complete, you will receive a confirmation in the app. This helps us resolve your issue faster.
Upload logs from the classic Onlime app
If you are using the classic Onlime app, upload log files as follows:
Open Onlime on your computer.
Go to Settings.
Hold down Ctrl (Windows) or Command (Mac) on your keyboard.
Click Upload diagnostic information.
Onlime collects the log files and uploads them automatically to Onlime support.
Good to know
🔍 What the log files contain
Log files contain technical information that helps our support team identify errors and unexpected behavior. This includes app version numbers, operating system, sync status, error messages, and timestamps for events.
By analyzing the logs, we can pinpoint exactly what went wrong and when – making troubleshooting significantly faster.
ℹ️ You will only be asked to upload log files if our support team specifically needs them for troubleshooting.
🔒 Privacy and security
We have no access to your personal files or folders – neither through log files nor otherwise. Log files contain purely technical data about app functionality and do not include passwords, documents, photos, or other confidential information.
Onlime always protects your data. Read more in our privacy policy ↗.