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Issues when installing Onlime
Issues when installing Onlime

If you experience an empty white window or the install freezes.

Mathias avatar
Written by Mathias
Updated over a week ago

Update Windows

Please update Windows as described here.

Alternative login method

In some cases, the problem can be solved by using an alternative login method:

  • Wait 10 seconds after the installation is complete

  • Click the Login via browser link below the login field

  • Enter your user information and log in to the browser window that opens.

  • The installation should now be completed

Reinstall Onlime

You can also uninstall Onlime completely, using REVOuninstaller for Windows or AppCleaner for Mac - they help delete all files related to Onlime.

For Windows

  1. Locate Onlime on the list and uninstall

  2. After normal uninstallation, the program scans for residues in the registry: Select all residues and click on 'Delete'

For Mac

  1. Download AppCleaner for free here

  2. Locate Onlime on the list and uninstall

Other methods

If you are still having problems, you can try the following.

  1. Close all programs running on your computer - including all those running in the background.

  2. Install Onlime again.

  3. If the problem persists, you may be able to press the 'Tab' key on the keyboard to activate the cursor where the email field is. Press again to jump to the password field and finally press 'Enter'.

If you still experience problems, please feel free to contact us.

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