On Windows, the status icons for backed up or synced files may disappear. This is because there are only a limited number of slots for such icons in Windows - and these slots can be occupied by other programs.

There are two ways to fix the problem:

  1. The simple solution:
    Reinstall Onlime on your computer – just on top of the already installed version and without removing Onlime first. This will update the Onlime libraries in Windows, so the icons should come back.

  2. The advanced solution:

    Check if this is the case by doing the following:

    1. Open RegEdit (Registry Editor)

    2. Copy the following path or navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

    3. Check that "JottaExt1", "JottaExt2" and "JottaExt3" are at the top, as shown here:

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