Protection of Your Data and Limited Access
We have comprehensive physical and digital security measures that protect against accidental access, modification, or deletion of the data you store in Onlime.
We encrypt all files when they are transferred to our cloud service and when they are stored on our servers.
No employees routinely have access to your uploaded files on a daily basis.
A specific group of senior employees can obtain access to the data you store in our cloud service through a court order.
Considerations Regarding Encryption
We do not use zero-knowledge encryption (a private encryption key), which means that only you know the encryption key and therefore other systems or people cannot access your files.
We use full AES 256-bit encryption, and we know the key to decrypt your files.
If we were unable to decrypt your files, it would make it more difficult for us to provide you with access to your files across devices and our apps, and would also limit the usability of the features we provide that make it easier to manage and share files in the cloud; such as file sharing via links, invitations, AI image searching in your photos, live editing of documents with Office Online, etc.
Generally, using a cloud service with full encryption is perfectly sufficient and secure – even without using zero-knowledge encryption. We always recommend you use a unique and strong password along with two-factor authentication to access your Onlime account, and that you follow best practices for retail security on your devices.
However, you can always encrypt your files yourself before transferring them to Onlime if you believe this level of security is necessary, and if you understand that you risk being unable to recover your data if you lose the encryption key for your files.
It is often said that it is better to have a non-encrypted backup – than to have no backup at all.